Returns Policy

We put you, our customer, at the centre of everything we do. Your satisfaction and recommendation is our main priority and we want you to buy our product with confidence.

Please read our Returns, Refunds & Faults policy. If you have any questions we welcome your contact through our online contact from.

Returns & Refunds

Due to the nature of our product we do not offer refunds for change of mind. If for any reason you are unhappy with the Child Privacy Cover please complete the contact from outlining your concerns in full. We will meet our obligations under the Consumer Guarantees Act.

Damaged or Faulty Product

Our Team will check each product carefully before it leaves our head office. However, if you receive a product that is deemed damaged or faulty we will exchange it or provide you with a refund.

Damaged or Faulty Product Process:

1. Complete the contact form on our website. Please ensure you complete the form in full and provide details of the damage or fault (including images). This will enable us to assess your request without delay.
2. We will contact you.
3. We will send out a prepaid satchel for you to return your purchase.
4. We will inspect your product upon receipt and if the product is deemed faulty we will provide you with an exchange or full refund.
5. Approved refunds will be processed via your original method of payment within 3-5 business days.

We reserve the right to refuse refunds if we believe your product is damaged due to misuse, including non-compliance with care instructions.

Assessing products and processing refunds is at our sole discretion.